Frequently Asked Questions

You call 513-776-8485 and describe the problem and your address. We connect you with an independent, licensed plumbing contractor who serves your area. The contractor diagnoses the problem, gives you a price and does the work once you approve it.

Yes. Calling 513-776-8485 is free, and calls are answered 24 hours a day, 7 days a week. You only pay the contractor for work you approve.

No. Plumbers in Cincinnati Today is a referral service. The plumbers are independent contracting businesses that set their own prices, schedules and warranties.

Your address or ZIP code, a short description of what is happening, whether the water or gas is shut off, whether it is a home or a business, and the best number to call you back.

Uncontrolled water, sewage backing up, no water at all, a flooding basement or the smell of gas. A dripping faucet or one slow drain can usually wait for a scheduled visit. See emergency plumbing.

Small repairs often cost a few hundred dollars, and larger jobs like water heater replacement or sewer repair cost more. See the Cincinnati plumbing cost guide for typical ranges.

Ask for an itemized written quote before you approve any work. Contractors set their own prices, so a written quote lets you compare and avoid surprises.

Usually, yes. If water is shut off and nothing is getting worse, the first appointment in the morning often costs less.

In Ohio, check the Ohio Construction Industry Licensing Board and your local jurisdiction. In Kentucky, ask for the state plumbing license number and verify it with the Department of Housing, Buildings and Construction. In Indiana, check with the Indiana Plumbing Commission.

Water heater replacement, repiping, gas lines and sewer repairs usually need a permit and inspection. A licensed contractor knows which office covers your address and pulls the permit.

Older parts of the region have sewers that carry both storm water and sewage, and they can fill up in heavy rain. A partly blocked lateral makes it worse. The Metropolitan Sewer District of Greater Cincinnati runs a sewer backup program; see sewer line repair.

Homes built before about 1950 may still have one. Look where the water line enters the basement: lead is dull gray, soft and does not attract a magnet. See lead pipe replacement.

Much of Greater Cincinnati has moderately hard to hard water. If you see scale on fixtures or your water heater wore out early, a softener can help. See water softener installation.

Cincinnati, Hamilton County, the Butler, Warren and Clermont County suburbs, Northern Kentucky and, where contractors are available, Southeast Indiana. See all service areas.

Yes, including Covington, Newport, Florence and Independence. See Northern Kentucky plumbers.